When accessing and using the website and services supplied by One Cinemas, the users agree to be bound by the Terms and Conditions. The users need to be updated with our Terms and Conditions.

• Tickets once purchased cannot be cancelled, exchanged or refunded.
• Tickets reservations get deactivated 45 minutes prior to the show. Customers need to collect their tickets 45 minutes prior to the show from the Box Office.
• Children above 3 ft. height  will requires a separate ticket.
• The 3D glasses will be available at the cinema for 3D films and must be returned before you exit the premises.
• In case of loss or damage of 3D Glasses, customers are chargeable as per One Cinemas policies.
• Children below the age of 16 years cannot be admitted for movies certified 'A'. Customers need to carry a proof of age for movies certified 'A'.
• Outside food and beverages are not allowed inside the cinema premise.
• Entry is allowed only for valid ticket holders.
• One Cinemas management is not responsible for the theft or loss of personal belongings.
• Unauthorized filming of movies using a camera, mobile phones, tablets, etc. is strictly prohibited inside the theatres.
• Decisions taken by One Cinemas shall be final and binding.